PRIVACY POLICY

This Privacy Policy describes how Girlhaven (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our store. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and contact details. We collect this information to provide our lighting products to you, to process your payment, and provide you with invoices and/or order confirmations.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

• To fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices/order confirmations).
• To communicate with you regarding order status, cancellations, or modifications.
• To screen our orders for potential risk or fraud.
• To provide you with information relating to our lamps and wall lighting products, consistent with the preferences you have shared with us.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

• We use service providers like Shopify/WooCommerce to power our online store.
• We share your data with shipping carriers (UPS, FedEx, USPS, or DHL) to ensure your lighting fixtures are delivered to the correct address.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Security

The security of your Personal Information is important to us. We use industry-standard encryption technologies (SSL/TLS) when transferring and receiving customer data exchanged with our site server. We do not store full credit card details on our servers; all transactions are processed through secure, PCI-compliant payment gateways.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

6. Your Rights

If you are a resident of certain states or regions (such as California under the CCPA or Europe under GDPR), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.