Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopFAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
Find quick answers to your questions about shopping for artistic lighting at Girlhaven. If you can’t find what you’re looking for, feel free to reach out to our support team.
SHIPPING & DELIVERY
Q: How much does shipping cost?
A: We offer a flat-rate shipping fee of $6.99 for all orders within the United States.
Q: How long will it take to receive my order?
A: Total delivery time is typically 4–9 business days. This includes 1–3 business days for processing and 3–6 business days for transit.
Q: Do you ship internationally?
A: Currently, we exclusively ship to addresses within the United States to maintain the highest quality of service and delivery speed.
A: We offer a flat-rate shipping fee of $6.99 for all orders within the United States.
Q: How long will it take to receive my order?
A: Total delivery time is typically 4–9 business days. This includes 1–3 business days for processing and 3–6 business days for transit.
Q: Do you ship internationally?
A: Currently, we exclusively ship to addresses within the United States to maintain the highest quality of service and delivery speed.
CANCELLATIONS & RETURNS
Q: Can I cancel my order?
A: Yes, you can cancel or modify your order within 4 hours of purchase due to our fast processing times. Please email us at support@girlhaven.store immediately with your order number.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition as received.
Q: Are returns free?
A: We provide support and pre-paid shipping labels for defective or incorrect items. For change-of-mind returns, please refer to our full Refund Policy for details.
A: Yes, you can cancel or modify your order within 4 hours of purchase due to our fast processing times. Please email us at support@girlhaven.store immediately with your order number.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition as received.
Q: Are returns free?
A: We provide support and pre-paid shipping labels for defective or incorrect items. For change-of-mind returns, please refer to our full Refund Policy for details.
PAYMENTS & REFUNDS
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are processed through secure, PCI-compliant gateways.
Q: When will I receive my refund?
A: Once your return is inspected and approved, the refund will be issued to your original payment method within 5 to 10 business days.
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are processed through secure, PCI-compliant gateways.
Q: When will I receive my refund?
A: Once your return is inspected and approved, the refund will be issued to your original payment method within 5 to 10 business days.
PRODUCT & SUPPORT
Q: What if my lighting fixture arrives damaged?
A: Please inspect your order upon delivery. If it is damaged, defective, or incorrect, contact us within 48 hours. We will arrange a replacement or issue a full refund at no extra cost to you.
Q: How can I contact customer support?
A: You can reach us via email at support@girlhaven.store. Our team, led by Anthony Christoff Eugene, is available Monday – Saturday, 8:00 AM – 7:00 PM (EST).
A: Please inspect your order upon delivery. If it is damaged, defective, or incorrect, contact us within 48 hours. We will arrange a replacement or issue a full refund at no extra cost to you.
Q: How can I contact customer support?
A: You can reach us via email at support@girlhaven.store. Our team, led by Anthony Christoff Eugene, is available Monday – Saturday, 8:00 AM – 7:00 PM (EST).
Still have questions?
Contact us: support@girlhaven.store
Address: 69 Gesner Dr, Spring Valley, NY 10977, United States