Summary

• We ship only within the United States.
• Standard shipping is $6.99 per order.
• Orders are processed Monday through Friday.
• Order preparation takes 1–2 business days.
• Delivery typically takes 2–6 business days.
• We accept PayPal and Venmo.
• Returns are accepted within 60 days of delivery.
• Approved refunds are processed within 7 business days.
• Approved returns include a free prepaid return shipping label.
• Customer Support is available Monday through Saturday, 8:00 AM – 7:00 PM Eastern Time (ET).

What does Girlhaven sell?

Girlhaven offers women's fashion apparel, including:

• Dresses
• Jackets
• Skirts

Where do you ship?

We currently ship only within the United States.

We do not offer international shipping.

Where are you located?

Girlhaven
60 3rd St
Hamden, CT 06514-4714
United States

How do I place an order?

Simply browse our website, add your desired products to your shopping cart, proceed to checkout, enter your shipping and payment information, and submit your order.

You will receive an order confirmation email after your purchase has been successfully placed.

When is my order accepted?

Orders are considered for processing after:

• Payment has been successfully authorized.
• Inventory availability has been confirmed.
• Any necessary verification has been completed.

Submitting an order does not automatically guarantee acceptance.

Can I cancel my order?

Yes, cancellation requests may be accepted if your order has not yet entered processing or fulfillment.

Please contact us as soon as possible after placing your order.

Can I change my order?

You may request changes such as:

• Shipping address
• Product size (subject to availability)
• Product color (subject to availability)
• Quantity
• Recipient information

Changes are only possible before your order enters processing.

How much does shipping cost?

Standard Shipping: $6.99 per order

There are no additional handling fees charged by Girlhaven.

How long does order preparation take?

Orders are prepared within:

1–2 business days (Monday–Friday)

How long does shipping take?

Estimated delivery:

2–6 business days (Monday–Friday)

Delivery times depend on the destination and may occasionally be shorter or longer due to carrier operations.

Which shipping carriers do you use?

Orders may be shipped using:

• USPS
• UPS
• FedEx

Carrier selection depends on destination and operational efficiency.

Can I track my order?

Yes.

Once your order has been shipped, you will receive an email containing tracking information when available.

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Available payment methods are displayed during checkout.

What currency do you accept?

All orders are processed in:

United States Dollar (USD)

Is my payment secure?

Yes.

Payments are processed using secure encrypted payment systems provided by trusted third-party payment providers.

Girlhaven does not store complete payment card information or payment account credentials.

What is your return policy?

Eligible products may be returned within:

60 calendar days after delivery.

Please review our Return & Refund Policy for complete eligibility requirements.

How much does return shipping cost?

Approved returns include:

• Free prepaid return shipping label
• No return shipping charge
• No storage fee
• No restocking fee

How do I request a return?

Contact Customer Support with:

• Order number
• Name
• Email address
• Reason for return

If approved, we will email you a prepaid return shipping label.

How long do refunds take?

Approved refunds are processed within:

7 business days

Your payment provider may require additional time to post the refund.

Will the product look exactly like the website photos?

We make every effort to display products accurately.

However, slight variations in color or appearance may occur due to:

• Monitor settings
• Mobile device displays
• Lighting conditions
• Manufacturing variations

These differences are considered normal.

What if I receive a damaged or incorrect item?

Please contact Customer Support as soon as reasonably possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the situation and work toward an appropriate resolution.

Do I need an account to place an order?

No.

You may be able to complete your purchase without creating an account, depending on the checkout options available.

How do I update my information?

If you need to update your order information before processing begins, please contact Customer Support immediately.

How is my personal information used?

Your information is used to:

• Process orders
• Arrange shipping
• Process returns
• Provide customer support
• Improve website performance
• Prevent fraud
• Comply with legal obligations

We do not sell your personal information.

For additional details, please review our Privacy Policy.

Do you use cookies?

Yes.

We use cookies and similar technologies to:

• Maintain website functionality
• Improve user experience
• Remember preferences
• Analyze website performance
• Enhance website security

You can manage cookies through your browser settings.