Effective Date: July 14, 2026

Girlhaven values customer satisfaction and is committed to providing a fair, transparent, and easy-to-understand return and refund process. This policy explains the eligibility requirements, return procedures, refund timelines, and customer responsibilities for purchases made through girlhaven.store.

Return Eligibility

You may request a return within 60 calendar days from the date your order is delivered.

To qualify for a return, the item should:

• Be returned within the return period.
• Be returned in its original condition whenever reasonably possible.
• Include original tags, accessories, and packaging if available.
• Be free from damage caused by misuse, improper care, or intentional alteration.
• Match the item originally purchased.

Returning an item does not automatically guarantee approval. Every return is reviewed after it is received.

Items Eligible for Return

The following products may generally be returned if they meet the eligibility requirements:

• Dresses
• Jackets
• Skirts

How to Start a Return

To request a return:

1. Contact our Customer Support team.
2. Include:
   • Order number
   • Customer name
   • Email address used for the order
   • Reason for the return
3. Our team will review your request.
4. If approved, a prepaid return shipping label will be sent to your email.
5. Download and print the label.
6. Securely package the item.
7. Attach the return label.
8. Drop the package off with the designated shipping carrier.

Return Shipping

Approved returns include:

• Return Shipping Cost: Free
• Prepaid shipping label provided by email
• Printable return label
• No additional return shipping charges

Customers should use the provided return label whenever possible to ensure accurate tracking.

Inspection Process

After the returned package arrives:

• The item will be inspected.
• The return will be verified.
• The refund eligibility will be confirmed.

Customers may be contacted if additional information is required.

Inspection helps ensure that returns comply with this policy.

Refund Policy

Once the returned item has been received and approved:

• Refunds are issued within 7 business days.
• Refunds are sent to the original payment method whenever possible.
• Processing time may vary depending on your payment provider or financial institution.
• You will receive an email confirmation after your refund has been processed.

Refund Amount

Approved refunds generally include:

• Purchase price of eligible item(s)
• Applicable taxes paid on the item(s), when required by law

Because approved returns include free return shipping:

• Return shipping cost: Free
• Restocking fee: None
• Storage fee: Free

Exchanges

If you wish to receive a different size or another eligible product, please contact Customer Support before returning your order.

Exchange requests are subject to:

• Product availability
• Inventory levels
• Successful return approval

If an exchange cannot be completed, a refund may be issued instead.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective product
• The wrong item
• An item missing components

Please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

• Order number
• Description of the issue
• Clear photographs of:
  • The item
  • Packaging
  • Shipping label (if applicable)

We will review the information and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Order Cancellation

If you wish to cancel an order, please contact us immediately.

Orders that have already entered shipping preparation or have been shipped may no longer be eligible for cancellation. In such cases, the order may instead qualify under this Return & Refund Policy.

Non-Returnable Situations

A return request may be declined if:

• The return request is submitted after the 60-day return period.
• The returned item does not correspond to the original order.
• The item has been intentionally damaged or altered after delivery.
• Fraudulent activity or abuse of the return policy is identified.

Each request is reviewed individually.

Customer Responsibilities

Customers are responsible for:

• Providing accurate return information.
• Packaging returned products securely.
• Using the provided prepaid return label.
• Sending only approved items associated with the authorized return.

Privacy

Information submitted during the return process is used only for purposes such as:

• Return authorization
• Refund processing
• Customer support
• Fraud prevention
• Recordkeeping required by applicable law

Personal information is handled in accordance with our Privacy Policy. We do not sell customer personal information to third parties.

Contact Information

Girlhaven

Website: girlhaven.store

Address:

60 3rd St
Hamden, CT 06514-4714
United States

Email: support@girlhaven.store

Support Hours:

Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)